The transition for us was a stressful time in our lives and the staff at The Pointe at Eastgate made it seamless and welcoming for our dad. The staff helped us throughout the process and we couldn’t be happier.
My mom’s move to The Pointe at Eastgate during a pandemic was incredibly smooth and easy. They explained EVERYTHING in as much detail as we wanted. They broke the process down for us into manageable pieces, taking the time to answer ALL our questions and they were always available to us and set realistic expectations. Their professionalism and compassion are so very refreshing. I cannot thank Joe enough for his helpful demeanor and kind spirit. His flexibility and understanding during the move-in process was amazing! Cathy at the front desk feels like a family member. Mom loves the food and variety, and she enjoys the currently available activities. Our sincere appreciation goes out to dietary, housekeeping, activities, and the caregivers who are exceptional!
The staff at The Pointe at Eastgate has the Resident’s best interest at heart. We believe the care provided is exceptional. The management is fair and consistent in decision making with the care of the residents as the prime motivator. We have found the support staff to have a real kindness when working with the residents. I know when I go to bed, I can sleep easy knowing my mother is in a safe, supporting environment.
My Brother had a 2nd stroke. It quickly became apparent that he would need a full-time supportive living environment. I heard many good things about The Pointe at Eastgate from a couple of sources. From my initial call to the Admissions Director to the day my brother moved in until now, I have nothing but good things to say about Eastgate. This was all new to me, & I desperately wanted to find the right place for my brother. The admissions director was very patient, knowledgeable & caring. He guided me along with the finance director through the admissions, move in & financial process. Every staff member we have encountered has been wonderful & kind. They are very COVID conscious & protective of their Residents. My Brother is happy & safe in a beautiful apartment in a clean, caring & friendly environment.