Frequently Asked Questions
Due to COVID, please call our community to request a visit so we may go over our COVID protocols with you. Thank you!
How do I find out about the activities provided for the resident?
Our community amenities offer a wide range of activities to suit the tastes of any resident, from educational programs to arts and crafts, and from our wellness/fitness clinic to our Internet library. At The Pointe at Eastgate, all of our residents play an integral role in the planning of the programs and activities and participate in our Resident Council regarding everything from food to events.
Can my loved one receive mail?
Mail is delivered to residents on a daily basis except for holidays. Our address is:
The Pointe at Eastgate
Attn: ___________________ Apt. No. _____
101 Eastgate Court
Algonquin, Illinois 60102
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message through email, send us your email greeting that we will hand-deliver to your loved one residing in our community. Our email feature is free of charge.
Is smoking permitted?
For the safety and welfare of all residents and staff, we are a non-smoking community. There are designated smoking areas outside of the building.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped.
Is there someone who provides haircuts?
Yes, we have a beautician available.
Will my loved one’s apartment have a television?
All of the apartments are pre-wired for cable television. Please inquire about service activation.
Will my loved one have telephone access?
All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.
Will my loved one have internet access?
WiFi Internet is provided for residents and their guests.
What do we do if we have personnel concerns?
Our primary concern is that your loved ones feel comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any questions, concerns, or praise for our staff, please feel free to contact our Executive Director who will be able to assist you.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the community who comes by the community periodically to monitor the activities. They are not able to tell the community what to do but are able to be a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing, and/or paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
Our Director of Sales and Marketing will guide you through the necessary forms required for admission.